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3 Simple Steps for burga Warranty Claim
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Let Warranty Valet assist you in claiming burga warranty hassle-free.
Step 1:
Before beginning, confirm that your accessory issue is a result of a manufacturing flaw rather than "normal wear and tear." The protection plan is specifically designed for factory-related failures—such as print peeling, structural cracking, or hardware malfunctions and excludes accidental damage like drops, scratches from keys, or natural aging.
Ensure your product was purchased directly from the official BURGA website or an authorized retailer, as the company requires a valid order history to verify the start of your coverage window.
Note that the warranty applies to the original purchaser and covers the replacement of the defective item with the same model and design originally ordered.
Step 2:
To initiate the process, navigate to the specialized contact us section on the website to open a digital support ticket.
You must provide your Order Number (e.g., #US12345) and the email address used during checkout to help the technical team verify your purchase records.
High-quality photographs of the defect are required for assessment. Be sure to include a clear shot of the specific problem area and an overall photo of the product to show its general condition.
Step 3:
If the digital claim is approved, the company will typically ship a replacement of the same item to you at no additional cost; please note that if the original design is discontinued, you may be offered a comparable alternative.
While submitting your claim, you are highly encouraged to complete your Product Registration by signing up for the brand's newsletter or account portal; this ensures your order history is saved for faster technical support and provides early access to new collection launches.
Once the team processes your request, you will receive a confirmation email with the new tracking information; unlike heavy goods, you are rarely required to ship the faulty plastic case back, though the company may ask you to dispose of it responsibly.
burga Warranty Period:
Phone Cases & Accessories: 12 Months
Screen Protectors: 30 Days
Drinkware & Lifestyle: 12 Months.
burga Contact Information:
Contact Address
Gaiziunu g. 5-311, Kaunas, Lithuania
Chat or Submit a Claim
Let Warranty Valet assist you in claiming burga warranty hassle-free.
Useful Links:
What is covered under the burga Warranty?
These are covered in BURGA's warranty policy
- Print & Design Defects: Issues where the pattern begins to peel, fade significantly, or shows factory-level blurring.
- Structural Failures: Cracking of the hard shell or separation of the inner silicone lining under normal use.
- Workmanship Issues: Defects in the alignment of camera cutouts or the functionality of buttons on the case.
- Authorized Purchases: Protection for items bought through the official web store or verified partner boutiques
What is NOT covered under the burga Warranty?
These are NOT covered in BURGA's warranty policy
- Accidental Damage: Cracks, dents, or broken screens resulting from drops, impacts, or "hard landings" are not covered.
- Normal Wear & Tear: Expected scratches on the outer gloss finish, slight discoloration over time, or wear from sliding the phone into pockets.
- Third-Party Devices: The warranty strictly covers the BURGA product and does not provide insurance for the smartphone, laptop, or tablet inside the case.
- Sale/Outlet Items: Some promotional or "final sale" items may have different or shortened coverage terms compared to standard full-price collections.
Products of burga:
Our complete claim assistance covers all burga products, including:
| Product name |
|---|
| Phone Cases |
| Charging |
| Ring Holders |
| Drinkware |
| Earbuds Cases |
| Tablet Cases |
| Kindle Cases |
| Laptop Protection |
| Watch Bands |
| Notebooks & Planners |
| Bundles |
| Clearance |
| Screen Protectors |
| Magnetic Power Banks |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of burga logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of burga.