3 Simple Steps for EZWheel Warranty Claim

Step 1:

• Locate the Unique Identifier: Find your serial number on the side of the scooter deck or the unicycle shell; this number must match the one provided on your Original Sales Receipt.

• Validate Purchase Authenticity: Ensure you have a clear digital or physical copy of your invoice; the warranty is strictly for the Original Owner and is non-transferable if the vehicle is resold.

Step 2:

• Identify the Fault: Use the "P-Settings" on your dashboard or the brand-specific app to check for error codes; identifying a specific hall sensor or communication error allows the technical team to prepare the correct parts in advance.

• Document the Malfunction: Capture high-resolution photos and video of the issue; visual evidence is essential for the service department to differentiate between a factory defect and damage caused by accidental impact.

• Inspect for Maintenance Exclusions: Before bringing your unit in, ensure it has not been modified with unofficial firmware or aftermarket parts, as these alterations can void the protection on your electrical system.

Step 3:

• Initiate a Service Ticket: Submit a formal request through the official EZWheel "Service & Support" page or email the technical desk with your registration details and visual evidence.

• Schedule Your Workshop Visit: Once the claim is authorized, coordinate a drop-off at an Authorized EZWheel Service Center; for many Canadian customers, this involves visiting their primary technical hub for in-person assessment.

• Authorize the Repair: Following a diagnostic test, EZWheel will either repair the unit using genuine components or coordinate with the manufacturer for a replacement if the defect is deemed unrepairable.

EZWheel Warranty Period:

• Typically 1-year limited warranty on major components.