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3 Simple Steps for Pure Electric Warranty Claim
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Let Warranty Valet assist you in claiming Pure Electric warranty hassle-free.
Step 1:
Ensure you are the Original Owner; Fluidfreeride warranties are non-transferable and apply strictly to the individual who purchased the unit through the official website or a physical Fluid storefront.
Locate your Serial Number (typically found on the side of the deck or the folding hinge) and verify your Delivery Date. Protection window begins the moment the tracking confirms delivery.
Keep your Order Number handy; this is the primary identifier for all warranty and lifetime service claims.
Step 2:
Use the Fluidfreeride Support Library to identify the issue; many technical faults, such as brake adjustments or P-Setting calibrations, are detailed in their extensive video tutorial database.
Document the fault by capturing clear photo and video evidence; for electronic claims, include footage of the display error codes and any specific sounds the motor or battery is making.
Keep your original packaging; if a return is authorized, the scooter must be shipped in its original box. As of December 2025, using non-original packaging may result in additional handling charges or a rejection of the service claim.
Step 3:
Reach out to the team to Contact Us directly by submitting a support ticket at fluidfreeride.com or emailing info@fluidfreeride.com with your visual evidence and order details.
Review the Self-Repair Option; Fluid often ships necessary parts (controllers, displays, throttles) for free for user-installation, which is the fastest way to get back to riding.
If a workshop repair is required, coordinate with their service hubs in Miami, Brooklyn, or San Francisco; note that after the initial "Dead on Arrival" period, owners are typically responsible for shipping costs to the repair center.
Pure Electric Warranty Period:
Typically 2 years limited warranty on scooters; register product for full coverage.
Pure Electric Contact Information:
Contact Address
Unit 4 Axis, Hawkfield Business Park, Bristol, United Kingdom, BS14 0BY.
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What is covered under the Pure Electric Warranty?
These are covered in Fluidfreeride's warranty policy
- Major Components: 12-month coverage for the high-torque hub motors, dual-sinewave controllers, and main battery packs against manufacturing defects.
- Structural Integrity: The aircraft-grade aluminum frame, steering column, and folding mechanism are protected against material failure under normal use.
- Electronic Hardware: Protection for the color LED displays, electronic throttles, and internal wiring harnesses.
- Lifetime Service Program: Once the warranty expires, original owners receive 50% off labor and unlimited free remote diagnostics for the life of the scooter.
What is NOT covered under the Pure Electric Warranty?
These are NOT covered in Fluidfreeride's warranty policy
- Consumable Parts: High-wear items such as tires, inner tubes, brake pads, brake discs, and handlebar grips are excluded.
- Environmental & Water Damage: Malfunctions caused by rain, riding through puddles, or submersion. Most models are "water-resistant" but not waterproof.
- Lack of Maintenance: Damage resulting from failing to tighten bolts, improper tire pressure, or neglecting to charge the battery every 30 days during storage.
- Non-Refundable Electronics: Effective December 2025, electronic parts purchased for out-of-warranty repair are non-returnable once opened or used.
Products of Pure Electric:
Our complete claim assistance covers all Pure Electric products, including:
| Product name |
|---|
| Pure Advance |
| Pure Air |
| Pure Air² |
| Pure Advance+ electric scooters; foldable |
| App-connected urban mobility scooters. |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pure Electric logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pure Electric.