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3 Simple Steps for Square Warranty Claim
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Let Warranty Valet assist you in claiming Square warranty hassle-free.
Step 1:
Identify the 14 or 16-digit serial number physically printed on the underside or back of your device. For digital systems like the Square Register or Terminal, you can also find this identifier within the "Settings" or "Hardware" menu of your Point of Sale app.
Ensure you have completed all recommended troubleshooting steps first. For advanced systems like the Square Stand (1st & 2nd Gen), Square Kiosk, or Register, you must obtain prior approval from the support team to validate the hardware failure.
Step 2:
Sign in to your Square account and enter the serial number into the Warranty Claim Portal. If the device is not already linked to your account but is still eligible for protection, select the option to add it manually.
Choose the specific reason for the exchange and verify your shipping and billing information. While the replacement is generally provided at no cost, a security hold is placed on your billing method to ensure the defective hardware is returned.
Step 3:
Once the claim is submitted, you will receive a confirmation email containing a link to generate your prepaid shipping labels. If you are returning a new item for a 30-day refund, ensure all original cables, accessories, and packing slips are included in the box.
Use the same packaging from your replacement unit to ship the old hardware back. It is a necessity to send the defective unit within 14 days of receiving your replacement to avoid being charged the full value of the new device.
Square Warranty Period:
Warranty timeframe: two years
Square Contact Information:
Contact Address
1955 Broadway, Suite 600, Oakland, CA 94612, USA
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Let Warranty Valet assist you in claiming Square warranty hassle-free.
Useful Links:
What is covered under the Square Warranty?
Eligible for Coverage: The Square Hardware Standards
- 30-Day Risk-Free Returns: Eligibility for a full refund on any hardware purchased directly from the Square Shop, provided it is returned with all original accessories.
- Manufacturing Material Defects: Comprehensive protection against internal circuitry failures, sensor malfunctions, and screen defects occurring during the coverage window.
- Reader and Chip Functionality: Specific assurance for the NFC and EMV chip-reading hardware on both 1st and 2nd generation readers.
- Prepaid Return Logistics: Access to complimentary return shipping labels for all verified warranty and return claims initiated through the Square Shop.
- Replacement Hardware Dispatch: Delivery of a same or similar replacement model to minimize business downtime once the claim is authorized.
What is NOT covered under the Square Warranty?
Exclusions: Protection Limitations
- Non-Square Accessories: Protection is strictly excluded for the Bosstab Dock; these claims must be handled directly through Bosstab’s own hardware warranty.
- Third-Party Retailer Returns: Hardware purchased from physical retailers (e.g., Best Buy, Apple) must be returned to the original point of purchase under their specific policies.
- Unauthorized Alterations: The warranty is void if the hardware has been opened, tampered with, or modified by non-authorized personnel.
- Abuse and Accidental Damage: Coverage does not extend to cracked screens, liquid immersion, or damage resulting from electrical surges or misuse
- Expired Protection Windows: Devices that fall outside their specific coverage timeframe (ranging from 6 months to 2 years) are ineligible for the exchange-by-mail program.
- Missing Components: Refunds for returns will only be issued once the warehouse confirms that all original cables and power adapters are present.
Products of Square:
Our complete claim assistance covers all Square products, including:
| Product name |
|---|
| Hardware |
| Handheld |
| Terminal |
| Register |
| Stand |
| Kiosk |
| Reader for contactless and chip |
| Reader for magstripe |
| Accessories |
| Kits |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Square logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Square.