3 Simple Steps for Vivitar Warranty Claim

Step 1:

• Locate your original Proof of Purchase (bill of sale or receipted invoice); this documentation is mandatory to evidence that your product is within its eligible protection window.

• Confirm that you are the original consumer purchaser; the manufacturer's warranty is non-transferable and applies only to the person who initially bought the item.

• Verify that the failure occurred under normal usage; the policy specifically covers defects in material or workmanship but does not apply to accidental damage or modified units.

Step 2:

• Perform basic troubleshooting to determine the exact nature of the problem; you will need to provide a written explanation of the problem when sending the unit in.

• Ensure you have a valid return address ready for the shipment of your repaired or replaced unit.

• Prepare the defective product for shipment by removing all external items; do not include any accessories (such as memory cards, batteries, or straps) with the defective product, as these may not be returned.

Step 3:

• Reach out to the team via Contact Us on the website or directly via phone or email for "problem determination" and to receive the specific name and address of the authorized service center.

• Properly package the defective item and ship it at your expense to the address provided by the support representative.

• Include the dated copy of your proof of purchase and the written problem description inside the package; once received, the service center will determine if the product is covered and proceed with the repair or replacement at no charge for parts or labor.

Vivitar Warranty Period:

• 1-year limited manufacturer warranty on most products.