PlayStore & App Store
3 Simple Steps for dbrand Warranty Claim
Chat or Submit a Claim
Let Warranty Valet assist you in claiming dbrand warranty hassle-free.
Step 1:
Access the official Returns Portal or submit a request through the contact form on their site. You must provide your order ID and select the specific reason for your inquiry to alert the technical team.
Attach at least two high-resolution photos of the product. If you are reporting a defect, ensure the images clearly show the area of concern to allow the "Support Robots" to verify the issue quickly.
Step 2:
Once your ticket is reviewed, you will receive instructions for shipping the item back. For domestic orders in the US and Canada, a prepaid label is generated automatically; for international claims, follow the manual directions provided by the staff.
Ensure all items remain in "new" condition. For adhesive products like skins, they must be uninstalled and unused to qualify for a standard return or exchange.
Step 3:
Ship your items back within the specified timeframe. Once the return label is scanned or the package is received at the warehouse, the support team will finalize your refund or dispatch your replacement hardware.
For verified defects, the brand covers all costs to ensure you receive a perfect-fit product. If you choose a refund, keep in mind that a restocking fee may apply unless you opt for store credit.
dbrand Warranty Period:
brand accepts returns for unused products within 30 days of delivery.
dbrand Contact Information:
Contact Address
970 Queen Street East, P.O. Box 98190, Toronto, ON M4M 1J0, Canada.
Chat or Submit a Claim
Let Warranty Valet assist you in claiming dbrand warranty hassle-free.
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What is covered under the dbrand Warranty?
Eligible for Coverage: The dbrand Protection Standards
- Uninstalled Skin Returns: Coverage for skins that have not been applied to a device and remain on their original 3M backing.
- Manufacturing Defect Guarantee: Protection against misprints, incorrect cuts, or hardware malfunctions verified through the support portal.
- Ghost Case Zero-Yellowing: A specialized guarantee ensuring that clear "Ghost" cases remain transparent for the life of the product.
- Incorrect Shipments: Immediate resolution if the warehouse sends a style or size that does not match your original order.
- Prepaid Domestic Labels: Valid claims within the US and Canada include a prepaid return shipping label provided by the brand.
What is NOT covered under the dbrand Warranty?
Exclusions: Protection Limitations
- Used Adhesive Products: Protection is strictly excluded for skins that have already been applied to a device or removed from their backing.
- User Installation Errors: The warranty does not cover skins that are misaligned, bubbled, or stretched during the application process.
- Restocking Fees: A small fee is deducted from refunds processed to original payment methods (waived when opting for store credit).
- International Self-Service: The automated portal is limited to North America; all other global claims must be handled manually.
- Digital and "Extortion" Goods: Items labeled as digital products or the brand's donation option are non-refundable.
- Third-Party Retailers: Products purchased through partners like Best Buy must follow the retailer's specific return and warranty policies.
Products of dbrand:
Our complete claim assistance covers all dbrand products, including:
| Product name |
|---|
| Grip Case |
| Ghost Case |
| Prism Screen Protectors |
| Darkplates 2.0 |
| Project Killswitch |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of dbrand logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of dbrand.