3 Simple Steps for Fluid (Fluidfreeride) Warranty Claim

Step 1:

• Ensure you are the Original Owner; Fluidfreeride warranties are non-transferable and apply strictly to the individual who purchased the unit through the official website or a physical Fluid storefront.

• Locate your Serial Number (typically found on the side of the deck or the folding hinge) and verify your Delivery Date; the protection window begins the moment the tracking confirms delivery.

• Keep your Order Number handy; this is the primary identifier for all warranty and lifetime service claims.

Step 2:

• Use the Fluidfreeride Support Library to identify the issue; many technical faults, such as brake adjustments or P-Setting calibrations, are detailed in their extensive video tutorial database.

• Document the fault by capturing clear photo and video evidence; for electronic claims, include footage of the display error codes and any specific sounds the motor or battery is making.

• Keep your original packaging; if a return is authorized, the scooter must be shipped in its original box. As of December 2025, using non-original packaging may result in additional handling charges or a rejection of the service claim.

Step 3:

• Reach out to the team to Contact Us directly by submitting a support ticket at fluidfreeride.com or emailing info@fluidfreeride.com with your visual evidence and order details.

• Review the Self-Repair Option; Fluid often ships necessary parts (controllers, displays, throttles) for free for user-installation, which is the fastest way to get back to riding.

• If a workshop repair is required, coordinate with their service hubs in Miami, Brooklyn, or San Francisco; note that after the initial "Dead on Arrival" period, owners are typically responsible for shipping costs to the repair center.

Fluid (Fluidfreeride) Warranty Period:

• 12-month industry-leading warranty with US-based service.