3 Simple Steps for Getac Warranty Claim

Step 1:

• Before deploying your device into the field, you must verify your specific coverage level. Getac distinguishes itself by offering Bumper-to-Bumper protection as standard on its fully rugged products. This ensures the technical team can validate that the hardware is protected not just against defects, but also against the accidental hazards of a rugged workspace.

• You should have your Model Name and 10-digit Serial Number (found on the bottom of the unit or inside the battery compartment) ready for review. Keeping a digital record of your Dated Proof of Purchase is a mechanical necessity for validating your warranty window. For enterprise fleets, you can utilize the Getac Service System (GSS) portal to manage multiple serial numbers and track the lifecycle of your entire deployment.

Step 2:

• If your device has suffered a cracked screen from a drop, internal component failure due to extreme vibration, or liquid ingress, it is time to perform a technical assessment. The Bumper to Bumper warranty is specifically designed to address both manufacturing defects and Accidental Damage, including exposure to environmental conditions that exceed typical office usage.

• It is important to determine if the failure is covered under your specific plan. Fully rugged systems (like the X600 or K120) typically include accidental damage as standard, while semi rugged models (like the S410) may require an additional rugged warranty or upgrade to include accidental acts. Keep in mind that intentional abuse or damage caused by unauthorized modifications remains excluded from core factory protection.

Step 3:

• To resolve a hardware failure, you must coordinate with the specialized technical support team via the Getac Service System (GSS). Because Getac operates on a global scale, they utilize a Pack & Collect logistics service in many regions (like the EEA and UK) to facilitate an efficient technical review and rapid repair.

• You must log in to the GSS to create a Service Request. Once authorized, you will pack the equipment (using original packaging is recommended for sustainability) and ship it to the designated Getac service hub. If the unit cannot be repaired, Getac will replace it with a unit of equal or greater specification. They aim to minimize downtime, often returning restored units within a few business days to keep your workforce operational.

Getac Warranty Period:

• Warranty Period: 3-Year Bumper-to-Bumper Warranty