3 Simple Steps for peakdesign Warranty Claim

Step 1:

• The Peak Design Lifetime Guarantee covers all genuine Peak Design products including all Mobile Cases, SlimLink Mounts, and Mobile Accessories for the lifetime of the product. The guarantee applies regardless of where or when the product was purchased, as long as it is a genuine Peak Design item purchased from an authorized source: Peak Design's official website, Amazon (via Peak Design's official storefront), Kickstarter, an authorized retail partner, or the PD Marketplace for used gear.

• Products purchased from secondhand marketplaces or auction sites not affiliated with Peak Design including eBay, Craigslist, and Xianyu (Idlefish) in China are not covered by the Lifetime Guarantee. Peak Design's own PD Marketplace is an exception items purchased there carry the full Lifetime Guarantee even when bought second-hand.

• Note that apparel items listed in the Apparel category are excluded from the standard Lifetime Guarantee apparel carries a manufacturing defect warranty only. For Mobile accessories (cases, mounts, wallets, and related items), the full Lifetime Guarantee applies.

Step 2:

• All warranty claims are submitted online through the Peak Design warranty portal on Peak Design's official website scroll to the bottom of the warranty page and click the claim button to begin. The process takes just a few minutes and is handled entirely online with no phone calls or mail-in forms required in most cases.

• When submitting your claim, you will be asked to provide a valid proof of purchase from an authorized Peak Design retailer (orders placed through Peak Design's official website or Kickstarter can be processed directly). You will also be asked to provide photos or a short video clearly showing the defect or malfunction having these ready in advance will speed up the process significantly.

• For customers in China, Hong Kong, Singapore, Taiwan, Thailand, Malaysia, Philippines, Indonesia, Vietnam, Cambodia, Macau, and Brunei, warranty claims are handled by Peak Design's regional partner, Findings Group. 

Step 3:

• Once your claim is reviewed and approved, Peak Design will repair the item, send replacement parts, or replace it with a fully functioning item in the same or better condition. Replacement items are sourced from Peak Design's stock of open-box, gently used, or refurbished items all quality-checked, certified clean and fully functioning, and covered by the same Lifetime Guarantee as a brand-new purchase.

• Peak Design may, in certain cases, require the customer to send the defective item back for inspection or verification before a replacement is dispatched. This is at Peak Design's discretion and is used to verify genuine product claims or assess complex failures.

• If a replacement is issued for a discontinued or unavailable model, Peak Design will replace it with the nearest equivalent current model in the same or better condition, at no cost to the customer.

peakdesign Warranty Period:

• Peak Design Mobile Cases (Everyday Case, GNAR Case — all models and phone platforms): Lifetime warranty

• Peak Design SlimLink Mounts: Lifetime warranty

• Peak Design Mobile Accessories: Lifetime warranty

• Apparel (clothing items only): Manufacturing defect warranty at the time of purchase