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3 Simple Steps for cricket Warranty Claim
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Step 1:
To begin evaluating your mobile device, access the official Cricket Wireless warranty portal or initiate a support request. Make sure the initial return period has passed before proceeding with a warranty claim.
If your device shows signs of a software issue or hardware fault, the support team will guide you through basic troubleshooting steps to identify the problem. If needed, a Return Authorization will be issued along with instructions to send the device to the Returns Center.
Please note that most warranty claims are handled through shipping rather than in-store. For eligible cases, shipping costs for exchanges are typically covered to ensure a smooth process.
Step 2:
Select the exchange option that works best for you. Options may include a standard drop-off or a faster advanced exchange, where a replacement device is sent before you return the defective one.
For advanced exchanges, a temporary security hold may be placed and later released once the returned device is inspected and approved. This option helps you stay connected while your original device is being processed.
Certain devices, such as iPhones or specific models from manufacturers like Apple Inc., may need to be serviced directly through the original manufacturer instead of the carrier.
Step 3:
After the Returns Center receives your device, it will undergo a full inspection to confirm the issue. If the problem is due to a manufacturing defect, a replacement device will be provided. This replacement may be new or refurbished, depending on availability.
Devices with physical damage, liquid exposure, or signs of misuse may not qualify for exchange and could be returned without replacement. The goal is to resolve genuine defects and restore your device functionality as quickly as possible.
cricket Contact Information:
Contact Address
1025 Lenox Park Blvd NE, Atlanta, Georgia, 30319, United States.
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What is covered under the cricket Warranty?
Eligible for Coverage: Cricket Device Warranty
- One-Year Standard Warranty: Comprehensive protection for most new wireless devices against manufacturing defects for 365 days from purchase.
- Two-Year Worry-Free Pledge: Extended hardware security specifically for select Cricket-branded smartphone models.
- 90-Day Refurbished Protection: A focused limited warranty for pre-owned wireless devices purchased directly through authorized channels.
- UPS Exchange Program: Access to rapid 1-2 business day hardware replacement through local UPS Store infrastructure at no cost to the customer.
- Advanced Exchange Option: Specialized "Next Day" delivery service for customers who require immediate hardware replacement (requires a security deposit).
What is NOT covered under the cricket Warranty?
Exclusions: Protection Limitations
- Physical and Liquid Damage: Protection is strictly excluded for defects resulting from spills, immersion in liquid, or accidents like dropped screens.
- Unauthorized Modifications: Coverage is void if the device has been taken apart, altered, or fixed by a non-authorized service provider.
- Missing Identifiers: Warranty claims will be rejected for any product lacking clear serial numbers or original factory labels.
- Accessory Limitations: All accessories (chargers, cases, etc.) are provided "as is" and do not carry an express or implied warranty from Cricket.
- 90-Day Limit on Refurbished iPhones: While new iPhones are handled by Apple, refurbished iPhones follow the 90-day Cricket mail-in process.
- Abuse and Misuse: Damage resulting from use other than "normal wear and tear" or any action that voids the manufacturer's terms is not covered.
Products of cricket:
Our complete claim assistance covers all cricket products, including:
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