3 Simple Steps for harttools Warranty Claim

Step 1:

• The HART Limited Warranty applies to the original retail purchaser only and is non-transferable. Coverage is valid only for products purchased from an authorized  HART retailer Walmart stores and Walmart's website are HART's exclusive authorized  retail channels. A valid, legible proof of purchase (receipt) is required for all warranty claims and must be retained by the purchaser.

• Identify your product type to confirm your warranty period, as every product has a different warranty period, including HART 40V Outdoor Tools, HART 40V Batteries, HART 20V Power Tools, HART Hand Tools, and Power Tool Accessories.

• Your product must have a valid, legible serial code visible on the unit. If the serial code has been removed, altered, or is no longer readable, warranty service cannot be provided.

Step 2:

• All HART warranty work must be performed by an authorized  HART Service Centre do not attempt to repair the product yourself or through a third party, as doing so will void the warranty. Reach out to the customer support team to initiate your claim and confirm service options before shipping or transporting your product.

• When contacting support, have your proof of purchase, product model number, serial number, and a description of the defect ready. The customer support team will guide you through initial troubleshooting and, if a physical inspection is warranted, will direct you to an authorized  service location.

• For battery-specific claims, HART provides a dedicated Battery Replacement Claim portal at harttools's website and go to battery replacement claim. For hand tool warranty claims, complete the HART Warranty Claim Form available at harttools.com and ship the tool prepaid (freight and insurance required) to the HART Tools Service Department at 1428 Pearman Dairy Road, Anderson, SC 29625, along with a copy of your original receipt.

Step 3:

• Once the authorized  service centre inspects and confirms that the defect is covered under the applicable warranty, HART's obligation is to repair or replace the defective product or parts at no charge for parts or labour the specific remedy (repair or replacement) is at HART's sole discretion.

• For hand tools, if HART determines that the product cannot be serviced and a replacement is necessary, a similar product of equal or greater value will be shipped free of charge. A refundable deposit may be required during the service process at some authorized  service centres.

• Warranty claims are typically processed within a few weeks, depending on service volume. The purchaser is responsible for prepaid shipping and insurance costs when returning products to the service department.

harttools Warranty Period:

• HART 40V Outdoor Tools (including Leaf Blowers, Leaf Vacs, String Trimmers, Mowers): 5-Year Limited Warranty from date of original purchase

• HART 40V Batteries: 3-Year Limited Warranty from date of original purchase

• HART 20V Power Tools: 3-Year Limited Warranty from date of original purchase

• HART 20V Batteries: 3-Year Limited Warranty from date of original purchase