3 Simple Steps for Stokke Warranty Claim

Step 1:

• To unlock the Stokke Extended Warranty, register your product online after purchase at stokke's website. The quick 3-step registration process requires your product's serial number and original proof of purchase. Products purchased directly from stokke's website may be automatically registered check your account or confirmation email.

• For products purchased through other retailers, register your product using the official registration process, and ensure you have your serial number, proof of purchase, model name, and colour ready before starting the registration. For Stokke PIPA by Nuna car seats, the registration is handled separately by Nuna.

• Registration is also required for CPSIA safety purposes this allows Stokke to contact you in the event of a safety alert or recall. Stokke will not sell, rent, or share your personal information. A registration card may also be included in your product's box as an alternative method.

Step 2:

• If you experience an issue with your Stokke product, first contact the original retailer where you purchased it they can arrange replacement parts, a full product replacement, or a repair depending on the nature of the issue.

• If the original retailer is unavailable or unable to assist, you can submit a Product Reclamation claim directly through the customer support team, and the team aims to respond within two business days of claim submission.

• When submitting your claim, have the following ready: a photo of your original receipt or order confirmation showing the purchase date; your product's serial number (refer to the FAQ for serial number location guidance); your model name, colour, and a full description of the issue; your mailing address for any replacement parts; and a contact phone number.

Step 3:

• Depending on the nature of the defect and product type, the resolution may be a replacement part shipped to your address, a full product replacement, or a repair determined by Stokke and/or the original retailer on a case-by-case basis.

• If a warranty claim is approved, there is no charge for covered replacement parts or product replacement. Stokke warranty claims for products purchased from open-box marketplaces or third-party resellers such as GoodBuy Gear are not honoured by Stokke  those claims must be directed to the respective reseller.

• For further assistance or to follow up on a submitted claim, reach out to the Stokke customer support team via the toll-free number listed in the contact section below.

Stokke Warranty Period:

• Tripp Trapp Chair: 7-Year Extended Warranty (with registration)

• Stokke YOYO (chassis): 3-Year Extended Warranty (with registration)

• Stokke Sleepi Mini & Bed (wooden materials): 3-Year Extended Warranty (with registration)

• JetKids by Stokke BedBox, BackPack, Cloudsleeper: 2-Year warranty

• Stokke® Limas™ Baby Carrier: standard warranty applies